Упаство за притисок врз Атила Сендреј и Управата на МТ

Текстот на културниот протест до Управата на АД „Македонски телекомуникации“

До (To:) Атила Сендреј и компани
И до (Cc:) Рестото од Управата (домашна и странска) - мејловите се тргнати

Предмет (субјект): Discontent with ADSL-services in Macedonia

И следново најучтиво писмо во телото на пораката (копи-пејст таму):

Skopje, Macedonia

18.10.2005

Dear Mr. Szendrei

First, let me congratulate you on your business success in Macedonia, your Company being one of the top Companies in the country, and I appreciate your mindfulness and mentioning of the users.

Consider the following letter a plead from a user of the Company (AD Makedonski Telekomunikacii) you’re in charge of, and has no other means of protesting against the injustices done to the so far faithful users and regular payers of their obligations towards the AD MT.

Let me introduce you to the problem that has cause so much discontent and pain among the average user of the services of your Company.

Starting from the winter 2004, and continuing until August 2005, your Company has been very successful in attracting a great number of users of your ADSL-service (advertised as "brz Internet" or "fast Internet access"), attracting some 5000 new customers (some estimates claim a greater number). We were all lured by the advertisements claiming that we could use the ADSL access to Internet with speeds from 384 and greater for download, and 128 and greater for upload. We were even instigated to use this connection for downloading everything we like without any limit. And we did so, even though the price for the service were around 1/3 of the average monthly pay in Macedonia (according to all relevant info found on the web) and far beyond the technical possibilities of the ADSL Internet access. And we all signed contracts with your Company – previously prepared by its legal departments, and we didn't much bother to read what's in them, having faith in the fair intentions of our provider.

The problem started on 30.09.2005, when your Company gave an ad in a newspaper (one of 10 in Macedonia) with which it "informed" the users that it introduces a limit to the internet access through the ADSL service, and that any Internet traffic above that limit is paid according to a new tariff. That resulted in a reaction very unfavourable for your Company, since not only the way it was done, but also the imposed limit, were in breach with three laws currently in power in Macedonia (and enacted under the efforts of our country for accession to the EU), but also in breach of the contracts of the users with your Company. The reputation of MT sank (if you ask your subordinates, I doubt they can show any number of new users this month) and it gets even worse with the reaction of the Company to our justified protest.

About the protest. It consists of submitting Complaints to the company (unofficially, there are at least 2000 Complains submitted, which is 25% of the current users base), and organising for protests to the legal Macedonian institutions, as well to international institutions. The actions of your Company were proven illegal, and we, as a group, intent on pursuing this matter to any instances that are willing to hear us (including domestic and foreign media, which means the Macedonian, Hungarian, and German public, and the management of MT in Macedonia and abroad). The ADSL users are not simple people, but a demographic with special interests, highly educated, which could serve as a driving base for luring more Internet users and making more profits for your Company, but only if it's done fair and according to the laws of our country and the international regulations covering this matter.

Your Company has tried to remedy the situation, but has done that very clumsy and - again - breaking all the possible laws in the area of telecommunications and obligation (contracts between two parties). The reaction (in the form of introduction of new user packages that were meant to silent our justified protest) was illegal, and made the situation even worse. Our resolution to pursue this matter to domestic and international courts is not weakened, but on the contrary, strengthened by your Company's actions. And because justice is on our side, it may result by sinking of your Company to the lowest level possible in this circumstances, since I doubt your goals include getting rid of the existing users and spending more money and energy on offsetting a bad reputation.

Our group of discontent users is not using any illegal means to achieve our proclaimed goal - having the right to Internet access at fair prices, but is opposed to any illegal means of achieving it. Mind you, your Company’s actions have even resulted in a complete failure of the Company’s infrastructure – but it was not something that was done by any members of our group, nor we encourage that. Our actions are concentrated on the institutions and the media, and we hope we can achieve our goals only through legal means.

Please, if you can help us in any way, do so. Try to talk some common sense into your management base. If they really want to make profit for your company, they can use us, the users, with our prepositions, to make even more profit for the Company - with remedying the damage done to your Company by their illogical actions, and through introducing an affordable Internet access for the greater part of the Macedonian public (which is not economically strong - but is willing to buy any value added service from a provider it considers fair and just) – your Company can make a name as one of the driving forces of the prosperity, freedom, and democracy in the Macedonian society.

Best regards (Wishing you the best health),

(полно име и презиме)

A former satisfied user of your Company's services